admin | 
07 25th, 2009| 
MAGICJACK IS SCAM AND FRAUD!!!
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I was incorrectly impressed by the device until I stumbled upon the fine prints.
One fine day, the company disabled my connection (after 3 months of service). They have the worst customer service I have seen. I chatted on their website with multiple reps, and finally they told me the only way to get help is to call a particular phone number. And as expected, there is no one there to pick up. About a weeks of trying, I got hold of someone and he bluntly told me that I have excessively used it. I asked what it is supposed to be unlimited talk. He DENIED and referred me to clause 6 of TOS. I asked how do you define “execessive”, he did not answer. I have used couple hours a day for 3 months and they think it is EXCESSIVE. They are not ready to enable my connection, but now asking me to pay 1cent/min (!!!). This is insane and a BIG TRAP!
Here is the clause:
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6. Proper Use
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If magicJack sees excessive use or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJackTM device and/or Software immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us.
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STAY AWAY from this TRAP!!! They seem like BIG SCAM to me!
They advertise it as unlimited plan, but TOS has mention about excessive use. This are mutually exclusive terms and they are cheating on people.