MAGICJACK IS SCAM AND FRAUD!!!
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I was incorrectly impressed by the device until I stumbled upon the fine prints.
One fine day, the company disabled my connection (after 3 months of service). They have the worst customer service I have seen. I chatted on their website with multiple reps, and finally they told me the only way to get help is to call a particular phone number. And as expected, there is no one there to pick up. About a weeks of trying, I got hold of someone and he bluntly told me that I have excessively used it. I asked what it is supposed to be unlimited talk. He DENIED and referred me to clause 6 of TOS. I asked how do you define “execessive”, he did not answer. I have used couple hours a day for 3 months and they think it is EXCESSIVE. They are not ready to enable my connection, but now asking me to pay 1cent/min (!!!). This is insane and a BIG TRAP!
Here is the clause:
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6. Proper Use
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If magicJack sees excessive use or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJackTM device and/or Software immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us.
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STAY AWAY from this TRAP!!! They seem like BIG SCAM to me!
They advertise it as unlimited plan, but TOS has mention about excessive use. This are mutually exclusive terms and they are cheating on people.
July 26th, 2009 at 12:00 pm
using the phone for a couple of hours a day is a lot of talking. if you want a cheap phone, then i would suggest looking for a local phone service. i pay 10$ a month for phone service but it is only local calling for my zip code.
July 29th, 2009 at 5:01 am
this is a question for your state attorney general to answer. email the attny general consumer protection division.
Here is what PC Magazine has to say about magicjack in todays e-news…..
The cumbersome text-chat support system directs you to the online FAQ several times before letting you request an actual chat, and for all intents and purposes there’s no phone support. I was able to find a number—561-594-2140—only indirectly, thanks to a reader who described his experience trying to get customer service and phone support. For a product marketed to consumers, that just won’t do.
The rest of the article can be found by following the URL below.
July 31st, 2009 at 1:20 am
EVERY unlimited phone plan has excessive, or abusive usage clauses!
For the most part a normal user would never reach the limits of these clauses. While it may be difficult to find a definitive answer as to what is excessive, or abusive usage, normally if can be defined as about 2,000 minutes per month.
you purchased a device, and agreed to the terms of agreement, even if you did not read them prior to using the device, and now that you have violated the terms agreed to you are complaining? you have no legal recourse.
I think that MJ was generous enough to allow you to abuse there terms of service for 3 consecutive months before suspending your service.
excessive and abusive usage clauses are in place to protect the financial interests of the company, and to allow them to provide such cheap service to everyone else. those who abuse those clauses create an unneeded financial burden on the company who has to pay for the excessive usage, and in turn has to increase the rates of all of the subscribers to make up for the losses.
July 31st, 2009 at 12:39 pm
Well I can understand the Excessive use but they should give the customer and idea what the definition of excessive use is. To me not defining that is setting expectations when saying unlimited this is contradicting and is how they rip you off for $39 bucks. So if you know Excessive is over 2000 minutes a month and you know you talk 2 hours a day then I would not buy it.