Feb 10

for my brother’s business. He broke away from his old company and has been working for himself for about a year. He’s in sales (windows/doors). Things are picking up just by word of mouth….and he wants to hire me on to help him out with the paper work. He has boxes and boxes of papers, old clients…etc. First thing I am going to do is get these old clients into some kind of database system. And then we want to do some direct marketing. Someone suggested ACT! 2007. Anyone else agree? We have Macs. And can you give me idea (non-technical) of how this works, I have been staying home with my kids for 4 yrs, so go slow!
Can we even use this for the Mac??
Yeah yeah, I do understand both platforms. I chose Mac for personal use. I learned all my computer stuff on a Mac over 20 yrs ago. Then in the workforce, a good 15 years on PC. And my husband is actually the Tech Mgr for a high profile company, and knows PC very well. I agree PC is better for business, but we’d like to see what we can do right away with what we have. Thanks for the input.
email software
Feb 10

1. Generic goods ________, while heavily-advertised brands ___________.
A) Are inferior goods; are normal goods
B) Emphasize value; emphasize quality
C) Appeal to brand loyalty; appeal to value loyalty
D) All of the above.
E) Both A and B.
I said D

2. Apple refuses to license its music copy-protection software to non-iPod players because
A) its partnering iTunes Music Store only wants its songs to be playable on iPods.
B) it wants to lock in its iPod customers by making their iTunes song non-playable on competing players.
C) Apple makes more money from selling iTunes songs than from selling iPods.
D) it wants to maintain premium prices on its iTunes songs.
I said B

3. Which products will reward buyers who can afford to wait?
A) Standardized products in a saturated market.
B) Perishable used items with high Consumer Reports rating.
C) Collectors’ items.
D) Limited edition art objects.
I said C

4 Price competition enlarges ______, while product competition enlarges ________.
A) Consumer surplus; economic surplus
B) Economic profit; consumer surplus
C) Consumer surplus; economic profit
D) Both A and C
I said D

5. Sony digital cameras use Sony’s own proprietary flash memory cards while other digital cameras use third party common-standard flash memory cards.
A) Sony hopes to increase its revenue by selling complementary goods.
B) Sony wants to lock in its customers when they are buying new cameras.
C) Sony wants to earn monopoly profit on its proprietary flash cards.
D) All of the above.
I said D

6. Patented or copyrighted products enjoy a longer period of pricing power because
A) Competitors cannot legally offer patent-infringing products before the patent expires.
B) Competitors are not allowed to see the protected patents.
C) Competitors cannot charge a lower price for a legal copycat product.
D) None of the above.
I said A

7. Generic drugs are cheaper because
A) they are not as potent as the brand-name drugs.
B) generic-drug makers are non-profits.
C) their makers do not have to pay for the R D costs to develop the drugs.
D) generic drugs are subject to price control
I said C

8. An open standard benefits consumers because
A) open standard would encourage the entry of closed proprietary standards.
B) sellers using the open standard are forced to compete on prices.
C) the licensing fee for using the open standard is no higher than using the closed standard.
D) the switch cost between standardized products is high.
I said A

9. Bundling is a method to
A) sell only complementary products.
B) encourage more sales by providing an end-to-end solution to confused first-time buyers.
C) increase profit when price discrimination is also possible.
D) encourage more sales to buyers who already have one of the bundled items.
I said D

10. Network goods tend to grow explosively
A) After a critical mass is reached.
B) Right from the beginning.
C) Because they generate positive externality among themselves after a critical threshold.
D) All of the above.
E) Both A and C.
I said D

If an answer is wrong, tell me why it is right?